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Payment Information

Why we use PayPal for online payment processing:

As a PayPal Verified merchant we have successfully completed PayPals Verification system to establish our identity and provide our customers with a secure and well known payment method.

  • PayPal uses the best commercially available technology and procedures to protect the security of your online transactions.
  • PayPal offers buyers protection through their Buyer Complaint Process.
  • PayPal is probably the most widely accepted payment methods of online merchants in the World.
  • Buyers can pay by Credit Card or Bank Transfer directly from their PayPal account.
  • The number one reason we use PayPal is for your security. We NEVER handle your credit or bank information over the Internet so you know that it can never get stolen or misused. Your Credit Card and Bank information is stored on PayPals secure servers, not ours. This offers both our customers and us a level of protection that other merchant accounts simply can not match.

Shipping Information

Domestic Deliveries

For deliveries within Australia shipping is FREE. All domestic shipping is sent via registered and insured post, requiring signature on delivery. A tracking number will be provided for all deliveries. Delivery time is generally 2-4 days but will vary according to location. All orders are shipped with 24hrs unless notified otherwise.

International Deliveries

For international customers there is a flat rate of $40.00. International delivery times will vary and also depend on the processing time of the customs authorities at the customer's location. International deliveries are shipped by registered and fully insured post. A tracking number will be provided for all deliveries. International deliveries are also shipped within 24hrs unless notified otherwise.

Shipping address

All orders will be delivered at the address declared by the customer during checkout. Please note that it is your responsibility to fill in a correct shipping address.

Returns

If for any reason you are not satisfied with your order, you can return any timepiece purchased from Big Watch World * (except special order* items, sale items and items shipped outside of Australia) These must be returned in their original, unused condition within 14 days for a full refund of the purchase price (minus our actual original shipping costs (minimum $19.95)) or store credit for an exchange.

All shipping and handling costs in connection with returns are the responsibilty of the customer.

All original factory tape, plastic protectors and stickers must be intact and never removed.

If you would like to return a watch, please contact us for the mailing address and a Return Authorisation Number ( RA #).

Big Watch World sells only brand new unworn watches. Therefore, we are able to accept for returns only unworn watches in the same condition as they were shipped.

It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order before wearing it.

Before wearing or removing any tags or factory tape, please check over the watch to see that it is in perfect working order with no blemishes.

All our watches are 100% brand new and sourced from the manufacturer or their authorised distributors.

Terms and Conditions:

All returns must have a pre-assigned Return Authorisation No. (RA#) from Big Watch World.com. Please contact us prior to returning your order for your RA#. This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will be refused.

All products must be returned in their original unworn condition (with the bracelet, strap or clasp never sized) including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed from the watch.

The order must be returned within 14 days from the date of delivery. If the watch is a gift and you are in need of an extension, please contact us prior to purchasing.

Returns will be credited in full minus the actual original shipping cost (minimum $19.95).

Credit will be issued in the same form as payment received.

Returns must be shipped via insured trackable delivery (e.g. Australia Post Registered parcel, Toll, Startrak, DHL or FedEx) Please note: FedEx does not insure watches valued above $500. If your watch is valued above that amount, please use an alternate shipping method. In case of loss or damages during return shipping, customer is liable.

The tracking number for your return must be emailed to us upon shipment.

Once you have been issued a RA#, you must ship the watch back so that we receive it within 10 days of us issuing the RA#.

Big Watch World.com is not responsible for merchandise that is not returned in accordance with these terms. Please be aware that the customer is responsible for ensuring that authorised returns arrive at our offices via prepaid insured trackable delivery. Please contact our Customer Service Department on +61 8 6388 8029 if you have any questions or concerns.

*If your watch is special order, you will be notified before it is shipped out.

Terms and conditions

Shipping

Most items are shipped within 48 hours from the point the order is received. In the event we are out of stock and unable to obtain inventory, an email will be sent to the buyer conveying this information. If an item is listed as having free shipping, this applies to domestic Australian shipments only. We cannot offer Lum-Tec watches for sale outside of Australia or New Zealand.

Emails

By placing an order, you accept that Big Watch World may contact you via email with any future communication with regards to sales, specials, or any other announcements. At any given time, if you wish to opt-out of this, please email us at enquiries@bigwatchworld.com to be removed from our email list.

Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with government agencies or other companies assisting us in fraud prevention or investigation. We may only do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Warranty

All watches and watch winders sold on Big Watch World are sold with full manufacturers warranty.

The Manufacturer's warranty does not cover:

  • battery, crystal, strap or bracelet
  • damage resulting from improper handling, lack of care, accidents or normal wear and tear
  • water damage

These warranties are void if the product has been damaged by accident, negligence, unauthorised service or other factors not due to defects in materials or workmanship.

Please refer to each product for more detailed warranty information.

About Us

Big Watch Worlds headquarters are located in cosmopolitan Melbourne. Since our inception in 2009, our focus has always been on providing an individual range of high quality watches to our clients at competitive prices. We are a small independent dealer who prides itself on good old fashioned customer service and value for money. Many of our models are limited editions that as such are very collectable.

Big Watch World is an AUTHORISED dealer for Evolvens, Glycine, Invicta, Haig & Hastings, Lum-Tec, Pantor, Panzera, and Scuro.

We are the only AUTHORISED Australian dealer for SISU watches.

All of our watches and accessories are direct from the manufacturer or authorised distributors, and come with our dealer's stamp and full international manufacturer's warranty.

Please direct any enquiries to sales@bigwatchworld.com or give us a call on (08) 6388 8029               

Po Box 100

Ormond, 3204

Victoria