Returns

If for any reason you are not satisfied with your order, you can return any timepiece purchased from Big Watch World * (except special order* items, and item shipped outside of Australia) may be returned in their original, unused condition for a full refund of the purchase price (minus our actual shipping costs (minimum $19.95)) or store credit for an exchange.

All original factory tape, plastic protectors and stickers must be intact and never removed. All shipping and handling costs in connection with returns are the responsibility of the customer.

If you would like to return a watch, please contact us for the mailing address and a Return Authorisation Number ( RA #).

Big Watch World sells only brand new unworn watches. Therefore, we are able to accept for returns only unworn watches in the same condition as they were shipped.

It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order before wearing it.

Before wearing or removing any tags or factory tape, please check over the watch to see that it is in perfect working order with no blemishes.

All our watches are 100% brand new and sourced from the manufacturer or their authorised distributors.

Terms and Conditions:

1.  All returns must have a pre-assigned Return Authorisation No. (RA#) from Big Watch World.com. Please contact us prior to returning your order for your RA#. This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will be refused.

2.  All products must be returned in their original unworn condition (with the bracelet, strap or clasp never sized) including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed from the watch.

3. The order must be returned within 30 days from the date of delivery. If the watch is a gift and you are in need of an extension, please contact us prior to purchasing.

4. Returns will be credited in full minus the actual shipping cost (minimum $19.95).

5.  Credit will be issued in the same form as payment received.

6.  Returns must be shipped via prepaid insured traceable delivery (e.g. UPS or FedEx) Please note: FedEx does not insure watches valued above $500. If your watch is valued above that amount, please use an alternate shipping method. In case of loss or damages, customer is liable.

7. The tracking number for your return must be emailed to us upon shipment.

8.  Once you have been issued a RA#, you must ship the watch back so that we receive it within 10 days of us issuing the RA#.

Big Watch World.com is not responsible for merchandise that is not returned in accordance with these terms. Please be aware that the customer is responsible for ensuring that authorised returns arrive at our offices via prepaid insured traceable delivery. Please contact our Customer Service Department  on +61 3 8683 9273 if you have any questions or concerns.

*If your watch is special order, you will be notified before it is shipped out.